Refund policy

Refund Policy

We want you to love your Glow Mask. If something isn't right, here's how we can help.

Damaged or Defective Items
If your mask arrives damaged or isn't working (e.g. the LED lights don't turn on), contact us within 14 days of delivery at hello@theglowmaskemporium.com with your order number and a photo or video of the issue, and we'll arrange a replacement or refund.

Change of Mind Returns
Because each order is shipped directly from our fulfillment partner, we ask that you contact us at hello@theglowmaskemporium.com within 14 days of delivery if you'd like to return an unused, unopened item for a refund. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Order Cancellations
Since orders are processed quickly, please contact us at hello@theglowmaskemporium.com as soon as possible if you need to cancel or change an order. We cannot guarantee changes once an order has shipped.

Contact
Questions about your order? Reach us at hello@theglowmaskemporium.com